Frequently Asked Questions
No, we absolutely do not test on animals or get a third party to do it for us. Who could? All of our makeup products are manufactured in the EU where animal testing in the cosmetics industry has been strictly forbidden since 2013.
We are committed to sourcing the best quality formulas and packaging at reasonable prices. Our makeup products are entirely manufactured in the EU countries of France, Germany, Italy and Spain.
You can find 3INA products in our stores all over the world. We also ship online to countries including Australia, the UK and several countries in Europe such us: Belgium, France, Germany, Luxembourg, Netherland, Portugal & Spain.
- Click on "My Account” (top right).<...
Creating an Account with 3INA is very simple:
- Click on "My Account” (top right).
- Enter the required data and give your consent to data handling and the receipt of the Newsletter. At the end click on "Join".
- You will receive an email welcoming you to 3INA.
During the purchase process you will be invited to create an account before placing the order.
- You will be able to track your orders in real tim...
Registering on the site is useful because:
- You will be able to track your orders in real time
- You will be able to use our Love List feature and keep all your 3INA favourites in one place
- You will be able to access your order history, print invoices or even reorder from the dashboard
To access your account, select "My Account" (at the right top) and enter your e-mail address and password. Then click on "Login”.
To manage personal data such as your name, email, phone number or address, please go into your personal profile in the My Account section and select the data you want to edit in the appropriate panel
- Click on "My Account".
Don't worry, you can easily retrieve a new password:
- Click on "My Account".
- Click on the "Password Help" link , enter the email address used to register for the site, and then click on "Send email".
- You will receive an email with instructions on to change your password.
To subscribe to 3INA's Newsletter and be always informed about new products, special events and offers, all you need to do is give your consent to receive promotions and Newsletters during your registration to the site, at the checkout of your purchase order process or just through the "Suscribe to the mailing list!" feature, to be found at the footer of the website.
We’re sorry to lose you! If you no longer wish to receive updates from 3INA about new products, offers and special events, log in with your account and from your Dashboard, go to the Newsletter section to unsubscribe.
Also, you can drop us an email at our Customer Service email and we will unsuscribe you from our Newsletter.
In the (very) unlikely event that one of our products arrives in a faulty or broken state please get in touch with us at customerserviceEU@3ina.com and we'll either refund you or replace the item.
In the (very) unlikely event that you receive an incorrect item please get in touch with us at customerserviceEU@3ina.com and we'll replace the item with the correct one.
As an online business our prices may change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.
Don't worry, the product code on your delivery note is the one you need to use if you are querying or returning something. It's unique to the colour combination of your item.
Your products should be on your doorstep within 3-4 working days (Spain) or 5-7 working days (rest of Europe) and of your order being approved by us! We'll notify you by email when this happens.
You can check up on your order anytime using the tracking number we will send once your products start winging their way to you.
We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into 'My Account' and viewing your most recent orders. Just click 'Track This Order' and you’ll be directed to the carrier tracking page.
In most cases, your order can be delivered if you're not in - but if there is an issue of any kind then the carrier will leave a delivery card and try again at a later time
Currently we offer Standar shipping to the following Europe countries: Belgium, France, Germany, Nederlands, Luxembourg, Portugal and Spain
We do not ship to the islands of Corsica, Azores, Madeira, Baleares and Canarias. We do not ship either to Ceuta or Melilla.
We do our best to offer you the best shipping service. Currently these are our rates:
- Spain & Portugal: 4.9€ Standard Delivery (3-4 working days)
- Belgium, France, Germany, Luxembourg, Nederlands: 8.9€ Standard Delivery (5-7 working days)
You can qualify for our Free Standard Shipping on orders under the following circumstances:
- Spain & Portugal: orders over 25€.
- Belgium, France, Germany, Luxembourg, Nederlands: orders over 35€.
We're sorry that you didn't love your 3INA products. If you want to return something from Spain, please go to our returns portal at here. For any other country, please or any any question regarding the procedure to follow, just reach out to us at customerserviceEU@3ina.com.
All returns must be placed within 30 days of receiving the order.
The goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way! We try hard to accept all returns as long as they're not used and in their original packaging. Once we receive your parcel you will receive a confirmation email from 3INA. Please allow us 2-3 working days to process the return and proceed with the refund.
Don't worry - for a quick, personal reply to any question just drop us an e-mail at our customer service inbox customerserviceEU@3ina.com.